Our story

Sasquatch Networks was founded in 2024 by Nico Cropp and Chris Cassidy. I met Chris while we were working at a commercial ISP together, and we both knew there were a lot of improvements to make, from processes to documentation. I had a strong background in engineering and had a reputation for finding and solving problems, while Chris had a long history of safety and process training including LEAN Six Sigma and mass production. We agreed we could do it better on our own, and Sasquatch Networks was born.

We spent the next year cultivating vendor relationships, where we worked with big names such as Ubiquiti, Mikrotik, Cisco, Wilson Electronics, and more to gather solutions for our clients. Our goal is to never say “sorry, that’s out of our scope” or “find someone else” - if we have the knowledge and skill to do it, we do it. We recruited some of our friends to help us scale up, and set about continuing to change the industry with our tight and organized processes, doing with a single person what takes other companies a team of 3. We reduced the time for our engineers to find documentation or knowledge down to almost nothing and continue to train our entire team to a high level so everyone here can solve any problem they find, without escalations or runaround. I would find and deploy cutting-edge solutions for our clients, and Chris would trim the fat and make sure we could deploy and manage it effortlessly at speed.

To our great sadness, Chris passed away in November of 2026.

It is my goal to keep this business going, and keep his values alive and well in our DNA. We always use LEAN Six Sigma methodology to keep our processes and procedures light and efficient, and always make sure our documentation is top-notch and well organized. We are proud to carry on Chris’ legacy and continue to make a difference in people’s lives for the better with the skills we are given.

~ Nico

Our difference

❌ No tiered support levels(traditionally tier 1, 2, 3 technicians) which need advanced issues to be escalated, taking longer to solve the problem as the ticket is bounced around different people. Every person here is trained up to engineering level so the first person to touch the problem is equipped to solve it.

❌ We don’t use an office - everything is structured to be securely accessed from anywhere, allowing us to work from home, the field, or anywhere we want. Nothing should be waiting on anyone to get to their desk or office to help.

✅ We provide all our engineers the training we get from all of our vendors to maximize their knowledge and prepare them for the problem solving. We are happy to pay for any industry certifications - as they say, knowledge is power, and we give our engineers the power to solve any problem.

✅ Every policy and process is trimmed of fat - if it’s not needed or useless, we don’t do it. After every deployment and job we have a meeting and discuss what went right, what went wrong, and how we can improve, born from Chris’ knowledge of the Toyota Kata method and LEAN Six Sigma.

✅ Our documentation is organized using the Johnny.Decimal Small Business System and indexed for speed of retrieval. We constantly review and update documentation so we aren’t held up by old and outdated documentation with incorrect information.

✅ We automate and remote access wherever possible so we get notified of issues before they happen, and can remote in to fix them without waiting for a dispatch. We don’t currently trust AI to do the job without errors and do not use it in our automations.

Queer, neurodivergent, and trans owned

Chris was diagnosed with autism and ADHD and owned it as a major part of his personality. He valued the neurodivergence as something special to supercharge people’s skills, and loved every minute of the weirdness and crazy it brought to the world. He was also an ally to to the LGBTQ+ community and friend to many subgroups, from punk rockers to skaters.

Nico is nonbinary and transgender, and is diagnosed with autism, ADHD, and bipolar disorder. They continue to volunteer in the LGBTQ+ community and use their traits for positive change everywhere, just like Chris taught them.

We continue to value all people from all backgrounds, and support the LGBTQIA2S+ community as well as neurodivergence as something to be treasured and celebrated.